Due to our candles each being individually handmade, please allow 2-5 business days for your order to be fulfilled and shipped. We strived to have all orders fulfilled within 48 hours. All orders are dispatched between Monday-Friday, not including public holidays.
Standard Shipping within the US- $7
Expedited Shipping within the US- $10
We order internationally shipping.
If you have a question regarding shipping or your order, please contact us at email@example.com.
We strive for 100% customer satisfaction, always! If you’re unsatisfied with your by/mara st. FLEUR product, please contact our Customer Care team at firstname.lastname@example.org and we’ll help get the process started.
All returns must be processed within 14 days of receiving your order and require proof of purchase (e.g. your by/mara st. FLEUR order number, order confirmation email, store receipt, etc).
If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order ASAP.
Exceptions: we do not accept returns or offer refunds on discounted or sale items.