Shipping & Exchanges

 

Shipping

Due to our candles each being individually handmade, please allow 2-5 business days for your order to be fulfilled and shipped. We strived to have all orders fulfilled within 48 hours. All orders are dispatched between Monday-Friday, not including public holidays. 

Standard Shipping within the US- $7

Expedited Shipping within the US- $10

We order internationally shipping.

If you have a question regarding shipping or your order, please contact us at info@bymarastfleur.com.

 

Exchanges

We strive for 100% customer satisfaction, always! If you’re unsatisfied with your by/mara st. FLEUR product, please contact our Customer Care team at info@bymarastfleur.com and we’ll help get the process started.

All returns must be processed within 14 days of receiving your order and require proof of purchase (e.g. your by/mara st. FLEUR order number, order confirmation email, store receipt, etc).

If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order ASAP.

Exceptions: we do not accept returns or offer refunds on discounted or sale items.