What materials are your candles made of?
Our candles are made from natural soy wax and scented with essential oils. We also use eco-friendly wicks that are lead-free and made from cotton.
Are your candles environmentally friendly?
Yes, we are committed to sustainability and use only natural and eco-friendly ingredients in our candles. Our packaging is also made from recyclable materials, and we minimize waste in our production processes.
How do I use the weekly candle ritual?
Our weekly candle ritual is designed to be easy and accessible. Simply light the candle at 5 P.M. on Sundays, and take some time to focus on your self-care. We also provide tips and inspiration to enhance your ritual experience. Follow us on our social media @bymarastfleur
Can I customize the scent of my candle?
Unfortunately, we do not offer customized scents at this time. However, we have a wide range of candle scents to choose from, and we are always adding new ones to our collection.
How long does it take for my order to arrive?
We typically process orders within 1-2 business days, and shipping times vary depending on your location. Most orders arrive within 3-5 business days, but please allow up to 7 days for delivery.
Do you offer international shipping?
Yes! We offer shipping within the United States and Internationally.
What if my candle arrives damaged?
If your candle arrives damaged, please contact us within 48 hours of receiving your order, and we will send you a replacement as soon as possible.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
How do I contact customer service?
You can contact us by email. Our customer service team is available Monday through Friday, 9am-5pm EST, and we strive to respond to all inquiries within 24 hours.